Surprisingly fantastic service - during Black Friday!!!

I've never purchased from koodoo.co.za until this 2020 Black Friday weekend. I've been sceptical and unsure about them.

But after what I can only describe as FANTASTIC customer service, I will definitely buy from them again. They had an offer on Black Friday which I unfortunately was too late to get. So I sent a mail to ask if they were getting more stock. In the interim I ordered a similar item for a still reasonable price.

They responded timeously to my mail and informed me of the similar item at a Cyber Monday deal. I called and was told to cancel my previous order and reorder the similar item. I did as such yesterday (Monday) and have already taken delivery of the item today (Tuesday).

I'm most impressed. Even during Black Friday "chaos" (a bit less chaos than normal due to covid-19) I received wonderful customer service and next day delivery. Will definitely shop there again!!!