Pathetic service received from Kingsley Technologies

I regret to inform you that Kingsley Solutions has provided the worst ISP service I have experienced in South Africa. We have been trying to reach you for the past three weeks to complete our Fibre upgrade. We requested to switch our service to FIBRE three weeks ago and received the router, which has not been set up on their side. Despite sending numerous WhatsApp messages to their number ***, we have not received any response. Currently, we do not have internet access and urgently need assistance to get connected. We also sent an email to *** but received no reply. Furthermore, the number listed for them is incorrect, and the company that answers the phone mentioned they receive numerous calls from people trying to reach them. Their automated WhatsApp response touts their company's wonderful service, but it is far from the truth. It prompts customers to input their details on WhatsApp, only to leave you wondering if anyone has seen their message or will ever respond. The service provided by Kingsley Solutions is, to say the least, pathetic. Therefore, I am canceling my services with them immediately.