********** Service

Item: Kingsley Technologies
Rating: 1
Author: Electro M

We have been with Kingsley Technologies for years. Last week our emails abruptly stopped working. After numerous phone calls and holding the line for up to 10 minutes or more, we were told that they were upgrading their servers/system and that the emails will be back up and running the next day. The next day we were still struggling and phoned them numerous times again, holding forever each time, before we were told that they will be fixing the problem and we would be up and running in 15 minutes time. Still nothing happened. On Wednesday we phoned yet again and after tons of phone calls we were told that a technician would call back. One did call back and after checking all the settings on our side, said that he would be checking things on their side and phoning us back. He never phoned back. On Thursday we called numerous times again and each time we were told that in 15 minutes time, the problem would be solved. It was never sorted out. Friday we were well and truly fed up and phoned constantly until we finally found a technician named Charne who called us back and checked everything. She gave us her personal cell number to contact her if the problem was not sorted out. We decided to wait until Monday as we understood that there was a huge back log of emails on their servers and that it would take time for our emails to come through. This morning we received a couple of emails, all from either Friday or Saturday and none of our emails from the previous week. We contacted Charne and she said that she would be asking a technician to have a look and find out why all our outgoing mail was read as spam and why we could not receive anything. We never heard back. Been phoning non stop during the day and no one picks up. Not even Charne. Phone just keeps ringing until it goes to voicemail. We are well and truly fed up with Kingsley Technologies. Can anyone please please help us with this problem?????????????

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