Unsatisfied service at Kingsley

Braam Senekal Tibbie Visser 33 9313 *** *** 1/08/2023

Kingsley Beverage Customer Service Department Jhb Gauteng

Subject: Complaint Regarding Declined Transaction and Unauthorized Deduction

Dear Sir/Madam,

I hope this letter finds you in good health and high spirits. I am writing to bring to your attention an issue I have been facing with a transaction made at your Bloemfontein branch four months ago. Despite the transaction being declined, the amount was still deducted from my account, and I am yet to receive a satisfactory resolution.

On 29/***, I visited your Bloemfontein branch and attempted to make a purchase using scan to pay. To my surprise, the transaction was declined at the point of sale, indicating that the payment could not be processed. However, upon reviewing my bank statement, I discovered that the amount corresponding to the declined transaction had been deducted from my account.

Since then, I have made numerous attempts to contact your customer service department to rectify this issue. I have spoken to several representatives, provided all the necessary details, and even submitted the required supporting documents. However, despite assurances that the matter would be resolved promptly, no action has been taken to refund the deducted amount.

I must emphasize that this situation has caused me significant inconvenience and financial distress. As a loyal customer of Kingsley Beverage, I have always had a positive experience with your products and services, and I believe in the brand's commitment to customer satisfaction. However, this incident has left me disappointed and frustrated.

I kindly request that you investigate this matter urgently and take the necessary steps to rectify the situation. I expect a refund of the deducted amount, along with any applicable charges or fees that may have been incurred due to this error. Additionally, I would appreciate a written confirmation of the refund and an explanation of the circumstances that led to this unfortunate incident.

If I do not receive a satisfactory response within 7 days, I will have no choice but to escalate this matter further. I sincerely hope it does not come to that, as I believe in resolving issues amicably and maintaining a positive customer-business relationship.

I have attached copies of the relevant documentation, including my bank statement highlighting the deducted amount, as well as any other supporting evidence. Please review these documents carefully to expedite the investigation process.

I trust that Kingsley Beverage will handle this matter with the utmost urgency and professionalism, demonstrating your commitment to customer satisfaction. I look forward to a prompt resolution and the restoration of my faith in your brand.

Thank you for your attention to this matter. I eagerly await your response.

Yours sincerely,

Braam