Poor Quality of Stock & Poor Service!!!

I have contacted Kinglsey via facebook they respond super late, found an email address and I was able to email the QC manager on 4 May 2023 in regards to a sparkling water in a 6-pack that was sealed and empty - she advised replacement of the stock and pick up of the faulty item will be done (she communicated this on 5 May 2023). On 11 May 2023 I sent a follow up email as no pick up had been done and no communication either, she advised that the driver has a schedule to follow and she was at fault for not letting me know this. On 27 May 2023 I opened another 6-pack and again one bottle sealed and empty - I have emailed the QC Manager on Saturday but to date 30 May 2023 - No further communication in regards to the pick up of faulty item and no response to my email on Saturday. Does Kingsley take the quality they deliver seriously or am I wasting my money and time supporting a careless brand?