Turnaround time of claims not adhered to

I belong to the organization known as Women of Valor. The turnaround time at Kingdom Blue Funerals is appalling, and their dependability is questionable. The members who have already made claims have encountered difficulties receiving their money, despite the fact that the account is current. correspondence back and forth with the group responsible for handling a claim. Some members must wait more than thirty days for their claims to be processed, and one member has filed paperwork and is still awaiting payment for her claim. Kindly verify with Kingdom Blue Funerals Management who bears the responsibility for any additional expenses spent for body storage and other unstated expenditures. It is necessary to hold this funeral home responsible for the trauma that they put their clients through, for not telling the truth regarding the status of people's claims, and also for not processing claims on time.