Poor Service - cash claim

Kingdom blue funerals when it comes to claims they are so poor and no proper communications for a claim to take more than 2 weeks, they keep on saying 72 hours claim is in for assessment and verification please wait for the relevant department to contact you regarding the status of your claim. This is after 9 days of reporting the death and filling thier forms. can someone close down Kingdom Blue Funerals. Clayton Nkosikhona and Karabo they are trained to lie to people than helping them.