Horrifying Business Practice

I have had a prolonged and intensely frustrating experience with Kingdom Aquatics spanning July 2025 to January 2026. This has involved repeated payments, missed dispatch dates, an order with almost entirely DOA livestock, and ongoing delays with no clear resolution.

Over several months, I was given multiple promised shipping dates that were repeatedly missed. Delays were attributed to changing reasons, including ongoing illness, operational and weather-related issues. Communication has been inconsistent, with long periods of no response unless followed up repeatedly.

When my first order was eventually shipped after three delays, the fish arrived in good condition. After a series of multiple delays, when the second shipment was delivered, most livestock arrived DOA. A refund was requested, followed up on, and ultimately denied, with store credit taken instead. Additional payments and auction wins continued to be accepted despite ongoing fulfilment issues.

By January 2026, updates indicated continued delays with no firm timelines. At that point, my partner and I withdrew after six months.

After we withdrew, the owner stated publicly that the livestock would still be dispatched once operations resumed. However, this did not result in any shipment or timeline, and no firm resolution has been reached.

I both sympathize and empathize with difficult circumstances, but after such an extended period and repeated missed commitments, this has moved beyond unfortunate delays and simply into poor business practice.

I thus cannot recommend Kingdom Aquatics based on my experience.