Zero customer service from Kind Price - bad workmanship DGC Glass

I have sent numerous emails, made phone calls and there is just absolutely no feedback from King Pric at all. I get promised that somebody will get back to me regarding this issue, but this has been going on for more than a month now. Come on guys, this is disgraceful customer service.

Background & Problem: On 27 February 2023, DGC Glass replaced my front windscreen in response to insurance claim number. At the time we did not see that anything was wrong nor did the employees from DGC Glass admit that they had had any difficulty with the fitting or defect with the windscreen or the seal. During my first long road trip on 9 March 2023, I heard a sound of wind entering the cab, even though all the windows were closed, I checked and it was not the air vent but turned out to be a swooshing sound caused by wind entering the cab because the windscreen was so badly sealed. Upon inspection I found that the right side of the windscreen had messy black silicon glue that the service provider had added in an attempt to conceal or repair the botched windscreen fitting job. During my return trip that day it started to rain. The defogger function no longer works properly resulting in poor vision during rainy or foggy conditions as a result of condensation caused by the badly sealed windscreen.

I can not accept the damaged and defective windscreen seal considering that it is as a result of shoddy workmanship and most probably the fitment of a windscreen that already had a damaged seal (this damage to the seal commonly happens with VW Amarok windscreens if they have been carelessly stored or transported, as you should know).

Also, I am concerned that the housing in the bodywork of the car may have been damaged through rough handling when the employees from DGC Glass removed the windscreen. This usually results in the formation of a gap where water enters resulting in rust and ongoing problems of water getting in and more & more rust.