Your service is pathetic

My debit order went off on 1 June. On 2 June, I called King Price to cancel policy with immediate effect because I moved it to another one of your policies KP ********** which belongs to my sister so i paid insurance twice for the same car for the same month. I was told someone from the retentions department will call me back as soon as they are available but no one called. 5 June I call again, they tell me the policy has been cancelled then I request my refund. 7 June I call again asking about the refund, they say they will process it and it will take 7 days. 8 June I get an sms, refund processed and estimated deposit date is 11 June. Today 15 June at 14h37, still no refund, I call again and guess what...retentions will call me back it's now 19h15 in the evening no refund, no call from retentions. I am so frustrated with your lack of professionalism and empathy, I costs me money to call and still get no service please sort this out asap.