You have a gem, hold on to her

Recently had to make changes to my policy. Dealt with a lady by the name of Mandy Manning and was very impressed with how the request was handled. I had a few unusual requirements and we spent about 3 days getting all the 'funnies' resolved but I am very happy to say that she made it work with a number of phone calls and consistent feedback. ell done Mandy, you still make your client feel that they are not reduced to a simple number.