You guys need to learn the definition of the word LOST

Good Day

On the 27th of February I lost my phone and on the 29th I did my sim swap and Blacklisted my device

The report came and showed it says my phone was last use on the 29th.

I spoke to Mr Frans Kekana and told him I only did my sim swap on the 29th, and the person who picked up my phone would have access to it because there is no password to protect it. The person who picked up my phone could have used my phone until the 29th. I am currently now paying for a phone I don't have and is insured by King Price Insurance yet they closed my claim and do not want to assist me further, nor process my claim which feels unfair due to the fact I did not us the phone nor do I have it.

He did not care and kept telling me its a problem. Any person can understand the definition of the word lost.

I am very unhappy with the outcome with the claim.