PN
Promise N
1 reviews | Active since Apr 2014
08 May 2026, 06:48
Yesterday requested a towing service due to mechanical error 1 consultant was not that keen to assist
Yesterday requested a towing service due to mechanical error 1 consultant was not that keen to assist.he assisted as he have to assist it's Like I was begging for service,never called me to check if I am ok as they usual do..no call nothing,was in high risk area in N2..bad spot next to informal settlement, No customer service at all 2 Service provider come very late,my battery was very low, could not call King Price to report the delay This was a worse service.. problem started from the consultant and yielded to Serve provider This telling me to look for insurance quote today,have to add new car in my portfolio today.. thinking otherwise.. Bad service 🐕🦺.
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King Price Insurance's replyOfficial
08 May 2026, 09:16We’re truly sorry to hear about your experience and the situation you were placed in—especially being in a high-risk area on the N2. Your safety and peace of mind should always come first, and we regret that this was not your experience.
We also apologise for the way your call was handled and the lack of follow-up from our consultant. That’s certainly not the level of care and support we expect to provide. In addition, the delay from the service provider and the difficulty you faced in reaching us due to your battery situation only added to your frustration, and we fully understand your disappointment.
Please know that your feedback has been taken very seriously. We’ve escalated your concerns to the relevant teams for urgent review, both regarding the consultant interaction and the service provider delay.
We also apologise for the way your call was handled and the lack of follow-up from our consultant. That’s certainly not the level of care and support we expect to provide. In addition, the delay from the service provider and the difficulty you faced in reaching us due to your battery situation only added to your frustration, and we fully understand your disappointment.
Please know that your feedback has been taken very seriously. We’ve escalated your concerns to the relevant teams for urgent review, both regarding the consultant interaction and the service provider delay.
King Price Insurance's reply08 May 2026, 09:16
Official
We’re truly sorry to hear about your experience and the situation you were placed in—especially being in a high-risk area on the N2. Your safety and peace of mind should always come first, and we regret that this was not your experience.
We also apologise for the way your call was handled and the lack of follow-up from our consultant. That’s certainly not the level of care and support we expect to provide. In addition, the delay from the service provider and the difficulty you faced in reaching us due to your battery situation only added to your frustration, and we fully understand your disappointment.
Please know that your feedback has been taken very seriously. We’ve escalated your concerns to the relevant teams for urgent review, both regarding the consultant interaction and the service provider delay.
We also apologise for the way your call was handled and the lack of follow-up from our consultant. That’s certainly not the level of care and support we expect to provide. In addition, the delay from the service provider and the difficulty you faced in reaching us due to your battery situation only added to your frustration, and we fully understand your disappointment.
Please know that your feedback has been taken very seriously. We’ve escalated your concerns to the relevant teams for urgent review, both regarding the consultant interaction and the service provider delay.