1 reviews | Active since Feb 2016
Wrongly debited my account
<p>I had a comprehensive car insurance with King Price until November 2016. Towards the end of November i called up to cancel my car insurance as i had sld my car recently. I was told that my insurance shall be cancelled effective november , however on the 26th of Nov my account was debited. I called customer care and an cust service exec named Gareth assured me that i will get the amount back in my account. I have travelled out of SA in Dec and hence am not able to call your customer care but even after repeated emails to clientcare and to the associate named Gareth i havent received the amount in my account nor any feedback via email. Now isnt this fradulent on King Price's part?????</p>
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that you are out of the country hence we have been unable to contact you telephonically. The policy has been cancelled as per your request. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that you are out of the country hence we have been unable to contact you telephonically. The policy has been cancelled as per your request. Should you require any further information please do not hesitate to contact.
Royal regards
The kings court