Wrong information, very bad service experience

I am so upset and in huge despair...I realized this morning that my car's battery cables were chewed by a rat in the night, after an AA roadside assistant came to inspect my vehicle.

I phoned my insurance, King price, to ask if they can assist as my car is not drivable. I was advised to register the claim and to take it from there, although the claims consultant pointed out that they will probably not cover the claim as despite having "comprehensive insurance", this is one of those fine print exclusions.

I phoned them a little bit later to ask if I cannot rather only use the towing service for which I am covered to get my car to an auto electrician. At that stage I already called several auto electricians to see if I can get a booking, as it seems to be a very busy time for them (they are all fully booked). I managed to get one - Auto Supreme in Strand. All I asked of King Price was to tow my vehicle to them tomorrow. The next claims consultant I spoke to said they can't do that - I have to get it towed to their assessment center in Blackheath (which is far away from Somerset West).

Funny, after they collected my car, I got an e-mail and a phone call stating that in fact they won't cover the claim due to the restriction on the policy. So why was I told that my car cannot get towed to an auto electrician of my choice?? I then got informed that in fact they won't even have my car assessed!!

Why is my car in Blackheath?? It now has to stay there for the night, against my wishes. Why did you waste an entire day for me not to mention costs of phoning you and being placed on hold etc...I lost my booking I had with Auto Supreme and the only place I could get a booking at is in Stellenbosch. I don't know this place at all and it is not convenient.

King Price, you were not helpful at all today. IN fact, you complicated matters, caused me a ton of unnecessary admin and you provided the wrong information to me. You will not pay but you don't care to waste my time and money, and you gladly take my premiums every month. Experiences like this is what gives insurance a bad name.