JN
Jolyn N

1 reviews | Active since Dec 2017

31 Oct 2022, 13:59

Would not recommend

I have been insured with king price since 2016 and have just cancelled my policy over a R200 policy increase. I have had a new premium with king price for 2 months and received an email today stating that my policy was due for an annual increase. Upon requesting the premium to remain the same, seeing as I've only been paying my new installment for 2 months, I was told that unfortunately I cannot be assisted. The way in which this was addressed has made me feel undervalued as a customer. When I said I'll cancel my policy, all that I was told is - ok take care. Why assist a loyal customer who has been insured by the company for 6 years when they don't need my business.

Completely disappointed and will not recommend King Price to anyone.

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Replies (3)
King Price Insurance
King Price Insurance's reply31 Oct 2022, 14:31
Official
Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!

These costs aren't linked to the value of your car, which as you know, depreciates monthly. And unlike other insurers, King Price takes this into account and DECREASES your comprehensive car insurance premium every month.

But you know we do our best to save you as much money as possible.... So we have sent a copy of your message on to our Client Care division, who will be in touch shortly to discuss your policy.

Royal regards,

The king and his court
JN
Jolyn N's update31 Oct 2022, 15:38
Reviewer Update
Here's the thing, just like everyone else... consumers are also hit with increased prices on everything, faced with lower purchasing power and higher inflation rates. As I said, I started paying a new premium 2 months ago and was with king price for 6 years. I did not expect to be hit with this increase so soon and the way in which it was handled did not make me feel valued as a customer at all.

Your customer service need not call. Out of principle, I will not rejoin king price.
King Price Insurance
King Price Insurance's reply01 Nov 2022, 08:43
Official
We are truly sorry to hear that you feel this way.