Worst service in my life.

Worst service ever, they manipulate their rating on Hellopeter by asking client’s to rate them when they quote you lower premiums but when it comes to your claim they are the worst. do not fall for their lies.

I put in a claim for a pothole I hit which cracked my rim right front rim, I put in a claim and requested a curtesy car as I was paying for it.

Courtesy Car They advised me of a locations to go collect from Europe-car the next day but there was no Europe car in the area after confirming with them if there was a Europe Car in the area. After walking around the town where I had the accident and taking taxis around the area I was not too fami**** with I had to call them again to check and found out there was no Europe car in the town and an Avis was there then I had to go to that Avis in Harrismith and was met with the worst service ever as I was told the reservation code given to me by king Price was not valid and it was incorrect, and that there are no cars available for me. After calling King Price again and fighting they suddenly had a car available for me as free waiting for 3 hours, not exaggerating, I kept track of time.

Claims process Again it was just my rim that was damaged by a pothole and was told that my claim need to be assessed by an assessor, of which the turnaround time was 5days. The assessor took 8 days including weekend, excluding weekend he took 6 days, to even come back to me with his assessment, after I have been calling king price and asking for feedback no one could tell me anything and I was not kept up to date with my claim. Furthermore they took forever fixing my car with no update what’s so ever as I had to constantly keep calling king price for feedback as if they were doing me a favour, I pay you in full on time always for convenience not the service I got.

Took more than a month All in all it took more then a month to fix just my rim, imagine if it was worst then just a rim

Fixing my car After a long fight with king Price finally my claim was approved and went to get fixed, I was not kept up to date with the progress and again I had to keep calling in to check how far they were. Then weeks later I collected my car and was not fully fixed as there was a part missing. Mode you the guys fixing my car did not tell me theres a part missing instead I found out after driving off and the car flashed a warning sign, when I called them they advised that no the part had not arrived at their shop hence they didn’t fit it in. But they didn’t advise this initially. My front number of the car was not in place properly as well and was out of synch and I had to come back again once the part had been received to fit it in and fix my bumper. Just for a rim.

Worst mistake joining this insurer, from start to finish their service is the worst. You pay them for days like this and they can’t deliver. Don’t be fooled by their hellopeter rating as they manipulate these results, in hindsight that’s why the consultant helping initially was so adamant that I look at their hellopeter rating before signing up with them, and asked that I rate them on hellopeter after offering lower premiums.