WORST service from the claims department

I used to be such a fan of King Price and the service I received. Unfortunately, over the last month I have received the worst customer service from their claims department that I have ever experienced.

The day I received my car back from being fixed (which took 4 months) my car stopped working. I immediately contacted king price claims department and they told me they would follow up with the repairer and get it sorted asap. I didnt hear back. A week later I called in again to follow up and king price had not done anything. This time I was assured they would follow up and contact me. I waited a week and nothing. I called back again and explained the situation again. This time, the person I spoke to gave me her name and promised that she would be calling me by the end of the day. I heard nothing. A week later I called in again, explained the whole story again. Was apologized to. was promised I would bear back that day. I never got a call. I called in AGAIN a week later and this time the person told me to stay on the line so I could get immediate feedback. After being put on hold for over 20 minutes I ran out of airtime. No calls back. I called in AGAIN yesterday, this time they told me that they had reached out to the repairer 2 weeks ago and they said they would investigate. No investigation was done and no one from king price followed up. I was promised that I would receive feedback by the end of the day. Unsurpringsly, no one called. I will now be canceling both my policies.