Worst Service Ever!!!

<p>It was a process to get information after i made a claim, had to call the insurance everytime to get nothing from them. My claim was made on the 5th September 2016. They only authorised it on the 15th September 2016. and the car got booked in at Auto Magic on the 26th September 2016. On Friday 30th September 2016 i received a call from Neville Minne who didnt state the reason for his call and started demanding aswers about how the accident happened and i askedhim again where he was calling from as i was suprised that one can talk in that tone with a client. He told me he iis gonna escalate the matter to him Manager(PHIL VENTER) who did actually call me to apolozise about the matter and said Neville Minne will call me back and do the same and he hasn't till this day. Tuesday the 4th Oct 2016 i get a call from Auto Magic to say that my car is being investigated and they gave me Neville's number and again i called him and he kept on saying he will send me an email from 11 till now 14:46. an email was send to him by on of the consultants that i spoke to cause i needed someone to tell me what was happening and she put me on the email and Neville responds and says he has issues wth his emails but he can reply to the emails ? How convinient. Yet i get another call from his Manager(Phil Venter) who is still apologetic about the whole matter. </p>