Worst service

I have had insurance with King Price since buying my car in 2022. Never even once did I miss on paying the premium. My car is also covered for mechanical repair, meaning I am paying extra for. On the 31st of December 2023 my car broke down and was towed to the nearest RMI registered mechanic in Ladysmith on the 2nd of January 2024, as I was at home at the time. I work in Johannesburg meaning I had to leave the car there. King price has been sending me from pillar to post regarding my claim. They are always coming up with excuses not to pay up. And my premiums are always deducted by them even now without being assisted. My car has been at the mechanic for over a month now and the mechanic is now running out of patience as the car is taking up space and King Price is just not willing to pay for cover that I have with them. Today is the 6th of February and I am still not getting any assistance or clarity from them. And I have to use my car for work purposes, I am also paying for a courtesy car which I was not provided for.