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PORTIA M

1 reviews | Active since Jul 2017

29 Oct 2024, 10:46

Worst insurer

I was involved in a car accident on 20 August 2024 my car was hit at the back and front. I called King price and they sorted everything out to have my car towed as i had to rush to the hospital with my kids. Dani Buitendag the assessor then called me to inform me how much my repairs will cost and where my vehicle will be taken in for repairs. My car was repaired and received a call from the repairer that i can come and collect my vehicle i then went on the 18th of October to collect the vehicle I had absolutely no issues with the body of the car they did a great job but as i drove the car home the drive was different i thought maybe I had not driven the car for a while i will get used to it again. I was away for the weekend and used my other vehicle. I then used my car again during the week and the car would rev without accelerating I then called the workshop and informed them they told me to bring the car in the diagnosed the car and told me that it shows no major faults and cleared the errors and told me i need to drive it again i the problem persists i should bring it back. as i drove home it did the same and drove back friday morning the 25th and the owner told me this cannot be their fault as they only worked on the body of the car not inside however they asked the mechanic next door to assist by checking out what the problem might be and he informed me that my clutch needs to be replaced and i asked who needs to replace it as my vehicle was fine before the accident i only drove my car twice within the week i got my car back and i am being told my clutch is finish. i called King price assessor and he told me my clutch is a wear and tear and this has nothing to do with them. They are the worst and I would not recommend them i have two vehicles insured with them and I am done with them.

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Replies (1)
King Price Insurance
King Price Insurance's reply29 Oct 2024, 11:00
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***