WORST INSURANCE COMPANY EVER !!!

I registered a claim on the App 14th when i followed up two days later only then was the claim registered, I called the call centre for follow ups different stories were given I asked for a manager the call centre agent pretended to be the manager it is now exactly 9days later with someone being in possession of my house keys and car keys, claim is not being attended I am now told to go back to the police station and ask for pictures of the report yet the I/O has asked the insurance assessor to contact him I HAVE NEVER SEEN SUCH A USELESS INSURER THEY WANT TO CHARGE ADDITIONAL EXCESSES I WAS NOT TOLD ABOUT THEY TAKING 2 WEEKS TO PROCESS A KEY AND HANDBAG AND SHOES CLAIM WHAT ABOUT AN ACCIDENT CLAIM? IM SURE THEY WILL TAKE 10YEARS!! I REGRET JOINING THIS INSURANCE THE LACK OF FEEDBACK IS THE WORST I LAST SPOKE TO MY CLAIMS HANDLER LAST WEEK TUESDAY WHEN I CALL HE DOESNT TAKE MY CALLS NOTHING HAPPENS ITS EXCUSES AND UNAVAILABILITY ALWAYS!!! I WROTE AN INTERNAL COMPLAINT THURSDAY UNTIL TODAY NO ONE HAS RESPONDED TO SHOW HOW USELESS THIS COMPANY IS EVEN THE COMPLAINTS TEAM TAKES A WEEK TO RESPOND TO A COMPLAINT!!