pT
patsy T

1 reviews | Active since Dec 2016

15 Aug 2024, 17:55

Worst Insurance Company Ever

King Price the insurance that must be on your side of things when something is not going well with your house or cars as they are your insurer. As I read through all the complaints on Hello Peter there is no word that can explain how this insurance company make you feel. Immediately cancel it because you will not be helped you will be investigated and feel that you are the one doing wrong. My child was in an car accident. From the date I reported the claim and the claim was referred to a person named Mfundo Mankule. He investigated as if he was the police and did everything in his power that the claim can be rejected. And guess what our claim was rejected. The car was a write-off – and guess what why is the claim rejected because according to him my daughter was the regular driver? And with all his investigation all the people that he interviewed according to him confirmed that my daughter was the regular driver. And when we asked the people then they confirmed that he did not ask if she was the regular driver or if my daughter is driving the car more than me – no the questions are asked that he can get the answers he wants. Like was she driving the car. If course she was and so did I and so did my husband and my son. People that is not living with us don’t know what is going on in our household but he is taking their word. Quickly must we send bank statements and everything for proof for things but never was that ever asked for proof or affidavits or confirmation and photos or where the car is during the day who drove the car that day. No nohing. So on no proof whatsoever just on mouth of word our claim has been rejected But Mfundo is coming to our home to do what – the car is with King Pirce what is he doing at my home address when we are at work and he knows that and he also knows where we are working. But in my entire life, I have never seen this just to decide my daughter is a regular driver without any evidence so we will not pay – it is pathetic. Then to take it further on the rejectment letter I am also informed that I must plese collect my write off car in 7 dsys in my own costs otherwise I will pay storage fees. Can I just advise people please think twice because for King Price you are the King when you pay your premium but when it comes to the side when you want your insurance to stand by you they will set you aside – I will never ever recommend anybody to King Price. With all the trauma and sadness, the people that you think will cover you and stand by you will investigate you and try their utmost best just to make sure that you will not get anything. You lost your car and almost lost your kid but King Price dont worry about that. The heading for this insurance company can be in bold underlined as follows Please pay but please dont claim.

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Replies (10)
King Price Insurance
King Price Insurance's reply16 Aug 2024, 08:13
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
pT
patsy T's update16 Aug 2024, 13:07
Reviewer Update
This reply is like an automated reply - all the clients are getting the same email. The objection has been sent we will see how long before getting a response or just an email confirming receipt of the objection as King Price does not respond or reply or communicate with the policyholder.
King Price Insurance
King Price Insurance's reply16 Aug 2024, 13:44
Official
The response timeframe is 5-10 working days on a dispute. To follow up on a matter kindly email ***
pT
patsy T's update16 Aug 2024, 14:19
Reviewer Update
Ok, so the letter I received informed me that I must get my write-off vehicle within 7 days from the date of the letter otherwise I will be held liable for storage fees so what is happening with that time period. My complaint is that King Price does not communicate with policy policyholders. It is like you must smell what to do now further. No communication. this is ridiculous.
King Price Insurance
King Price Insurance's reply16 Aug 2024, 14:42
Official
The instruction to collect your vehicle still applies, your dispute is completely separate from said instruction. Storage fees apply if the vehicle is not collected within said time frame.
pT
patsy T's update16 Aug 2024, 15:07
Reviewer Update
Again this morning I requested the document/policy that stipulates that the policyholder is liable for this I need this to be sent to me I want to see where it stands in my contract/policy - and I also want to know where it stands that all fees and disbur*****ts for the process of the claim can be deducted from the premiums that must be paid back to me. So I await for the confirmation as nobody is phoning me after I requested a call back this morning. It is past 15h00 nobody is phoning me
pT
patsy T's update16 Aug 2024, 15:10
Reviewer Update
And also how must I know where the vehicle is - that was also not given to me.
I want to know about my 3-party claim - what is happening with that - I am so frustrated with this. There is just no client care - no communication don't know what all the people are doing maybe just sitting and rejecting claims but communication there is nothing

King Price Insurance
King Price Insurance's reply16 Aug 2024, 15:20
Official
A request has been sent to claims to contact you to discuss. For any further inquiries kindly contact King Price directly.
pT
patsy T's update16 Aug 2024, 16:11
Reviewer Update
I will go viral with this. The claims department cannot help me and referred me to Mfundo, Mfundo let me know he cannot help me I must proceed with the dispute I want somebody who is the head of claims or somebody who maybe understands what is going on to phone me. I cannot work like that - nobody nows nothing now and nobody can help
King Price Insurance
King Price Insurance's reply19 Aug 2024, 08:17
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***