Worst Experience with King Price

I have not had a problem with King Price's service until today. The asked me to go and get a car hire from a car hire compay. I had to pay an Uber R500 to take me to where the Car hire is. When I get there I am being told I need to pay R1500 security deposit. It was my 1st time having a claim from insurance so I had no idea they were going to be asking me for this amount, had they informed me I would not have gone to pic up the car. To make things worse. I was told by the consultant to wait while they try to prove that I was notified. I waited and she never came back to me. So I believe their communication levels are the worst from the companies I have had to deal with. If it was up to King Price I would still be waiting for their Phone call 7 hours later(I am saying this as they have not come back to me yet)