Worst experience in claiming for a burst water pipe

I called in on Monday morning, 30 February 2023 to make a claim after noticing water protruding from under the paving area of my house.

It took your team 48 hours to finalize the report. The claim was approved this morning after numerous follow up calls from my end and to this end, the service provider is set to receive the approval from your side. I have not received a single phone call to ascertain if my claim has been resolved.

I am losing so much water as a result of your tardiness and lack of urgency in such a crisis. Please can I get this resolved asap. This is day 3 and I still have water running down from my house to the end of the street.

I am being taken from pillar to post, this is not acceptable.

Can I obtain clarity as to why there has been a delay around this? This has been such a traumatic experience, truly the worst service ever.

Regards

Kgomotso