Worst experience ever!!

I have been with King Price ever since I bought my VW Polo and I also have building insurance with them. They have been good to me until I had an accident in 15th December 2022. THE WORSE EXPERIMCE EVER . They have a service where they send a driver to take you home after an accident. That driver came to me after 3 hours from my call to them, after I had told the consultant that the place me and my daughter were at was not safe.

They then only assistend me with my claim in February 2023 and everytime I had to call them and ask them what documents were missing. I laid a complaint twice and spoke to Vikesh Naidoo who was dealing with my cliam but didnt do much. I spoke to his manager Khurusha who also did not assist me as they wanted previous insurance for a car that was insured by them from the start of my owning it.

Vikesh and his manager ignored my countless emails asking the progress of the claim, Vikesh even gave me a wrong amount of what they would payout. (that amount was R5000 short). I wonder till today what was the reason for that. Only Abel Kotel assistend me and followed up on emails when communicationg with me. I then sent them my vehicle documents and it took the another week to find documnts that had been sitting at their reception, had it not been for Beauty in the claims department , ( who went to check those documents using the trace number from the courier) I would probably be waiting for them to pay me out still.

I asked for them to cancel my building insurance a week ago and they still haven't gotten back to me or sent confirmation of that cancellation.

NEVER AGAIN, WORSE EXPERIANCE OF MY LIFE!!!!!

Thank you to Beauty and Abel though for making my life a little easier. I really appreciate your efforts and wish your colleagues were the same.