1 reviews | Active since Oct 2014
WORST EXPERIENCE
About 3 weeks ago, i asked for a quotation for a vehicle insurance. ALL my details were incorrect upon receiving the quotation - my NAME was all wrong, my ADDRESS was ALL wrong, including the VALUE of my vehicle.<br> KING PRICE customer service line is non-existant!! if you call it, is not in service. The only way i could get in touch with them to raise these issues, was to call their Emergency no!!! <br> Eventually, after about 45 minutes of my wasted calls, i eventually was put through to Debbie at cancellations.<br> She insisted i give her my I.D. number so that she could \cancel"the quotation - the policy number was not good enough! She confirmed that my debit order would not go through as \""'more' than enough time\"" was given. (i had not accepted this yet"
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.
Please accept our sincere apologies in the meantime.
Royal regards,