Worst ever service that I received from King Price

I had a very bad experience with King Price. In the early hours of yesterday morning (Wednesday) somebody broke into my car break the window to get access to my car and stole my car battery, spare wheel, Jack etc. I phoned King Price to report the break in and there is where my problems started. It is Thursday evening and yet I am waiting for a response from them. They were supposed to send somebody to my house to replace the broken window and replace the battery . It is now the long weekend and I am stuck without my car I had an appointment this morning at 08:15 which I had to cancel. This is the worst service I have ever received from an insurance company and I feel the need to let people know of how pathetic their service are towards me as their client. They also told me that it will take 7 to 10 working day to process and approve my claim which is absolutely unacceptable. I can actually wright a book about this but I will keep it short.