Worst Customer Service experience

I had the work experience regarding my claim at King Price Insurance.

It took me 3 weeks to get my car back with only minor fixes that cost less then R5000.

I'm an aggrieved client and even after emailing the Complaints department, I didn't get a call or follow up.

Email Contents sent on the 25th March.

"I have forwarded numerous emails which I have been sending to get assistance regarding my claim My car’s claim was submitted 13th of March 2021, it was assessed only on the 17th and taken to Autohaus in Randburg. The assessment was emailed to me by one of the consultants, where I saw the damages and that the claim was approved. I was not given a call regarding what will be fixed etc, until I called the Autohaus Panel shop, where I have been calling till now to obtain update on when I will get my car. I enquired if the bottom part will be painted they said no, as they were not instructed to do so. This morning I called King price and another consulted informed me that I can call the assessor, and communicate with him when another consultant last week told me I cannot have direct contract and they are the only ones. I called Autohaus, they were waiting still for parts from King Price as it’s they procedure to fix the car. I got Danie’s number on my assessment report and called me, who then told me that he thought my car was being fixed as it’s a small part. I called Autohaus now, and they have informed that they have NOW been instructed to purchase the parts, but were not even told to paint the bottom of the car. It’s 2 weeks of been taken from here to there, been told to wait while nothing happens in the background, my anger towards King Price has reached another level. I was barred from taking to team leaders or managers the several times I called. I’m honestly just a client but have been for many years and this is the service I get. I need answers and I need to know why I am made a fool when I pay monthly premiums without fail. I have no idea when my car will be back and that even frustrates me worse as I am using a hired car that needs to be returned. "