WORST CUSTOMER SERVICE

Worst customer service.I put in a claim for a plasma tv and I.was never kept informed about the claim had to call in to be informed.I was later called to be told my.claim was authorized and I will be contacted which I was and told them that I will organize for the delivery.Yesterday when I called to organise for the delivery there were no answer and the phone took me to voice mail.Or the phone will be answered and u will be told to hold on,until I gave up or they will pretend they can't hear u.Finally I ended up phone king price insurance they also didn't want to take my call I would say hello and u would hear that someone has answered the phone.My claim was laid on the 9 May up-to-date I don't have my plasma tv.And just got an email that my premiums will increase without any consultations and will such bad services,meantime money is deducted every money without any huddle.