Worst customer Service

For as long as I have my licence I have never claimed from Insurance. I bought a car 2 months ago and I joined king price. The sales guy was very helpful and made me want to join king price but boy was that a mistake. Someone hit into me within a week of having my car so I put through a claim. From the moment I called king price after my accident till this very moment I have had nothing but bad communication and staff that have no way of talking. It looks like king price is there for the 3rd party and not there for you . I think my mistake was telling them that I don't know how this works because it is my 1st time claiming, they decided to use that against me.This is really the worst customer service I have ever received.