1 reviews | Active since Jun 2020
Worst customer experience and treatment
Having the worst experience known to man with this insurance, they took my car in for repairs on the 18th of September, and were able to get a courtesy car for me the next day with the understanding that the courtesy car would be extended after 30 days if the car is not yet repaired, it’s now the 26th of October and they said they can only extend the courtesy car with 5 days but my car is still not repaired and won’t be repaired for 6 weeks to come…
Now I must be without a car during exam season? Mind you this is the first ever claim made after years of being with them and this is how they treat their customers, with no understanding or solution based.
How is it the customers fault that repairs are taking long and they must struggle for 6 weeks extra without an alternative car while a courtesy car is included in the premium?
Our sincerest apologies for the negative experience. Unfortunately as with most insurers car hire is limited to a certain number of days. We do note that the parts for your vehicle are on back order from the manufacturer hence the delay which is beyond our or any other insurers control. Claims will be in contact with an update.
Our sincerest apologies for the negative experience. Unfortunately as with most insurers car hire is limited to a certain number of days. We do note that the parts for your vehicle are on back order from the manufacturer hence the delay which is beyond our or any other insurers control. Claims will be in contact with an update.