Worst client service

I am absolutely shocked at the news King Price has just given me regarding my claim.

My vehicle was ****** from my complex on the 25th of November. I reported the car ****** to the police and logged the claim on Monday, the following day. After two weeks of following up and providing all the details King Price requires, I get a call from the assessor to say they will not pay my claim as I was informed 3-4 years ago (on the day I placed my car on their insurance) that my car needs a tracker system??? What type of an excuse is this??? If it was so necessary, why was I not asked to confirm when it will be installed or even just a reminder to have me take note of the requirement.

I am awaiting the recording of this conversation to take the matter further. To me it is unacceptable that an insurance company rejects a claim due to this. Who the hell asks for their car to be ******??? That why we pay DILIGENTLY for insurance cover.

@King Price representatives - please arrange time with one of your seniors for me to come and see them personally, at your head office.

Unacceptable!