WORST CLAIMS SERVICE EXPIRIENCE EVER, 1 MONTH STILL NO PAYOUT

I registered a claim with King Price on the 04/10/2020 and when it came to the towing of my vehicle the service was excellent, King price took my vehicle to an assessment Centre where they assessed the damages to be worth 40 000, the problem began when they needed to validate the claim, they asked for vehicle tracker report and myy bank statement which I gladly provided. 3 weeks went by without me getting any feedback, the investigating assessor by the name of Mukovhe Netsifume together the claims consultant by the name of Lindokuhle Ntshona gave me such bad service, everytime i sent an email its either they wouldn't bother to respond or call or if they did which would be normally 3 days later it was quite clear that they don't care about me as their customer, infect all I would get is lame excuses as to why it has now taken over a month to fix minor damages of 40k. I am super frustrated and has asked my broker to help me start shopping around for another insurance company who would be truthful to their word because I really loved king price insurance with my whole heart but the service I received has been awful to a point that I can already foretell that it would probably take another 12 months before they settle my claim because had I decided to fix the damages myself it would have been just a days job and I have now given up hope. If anyone knows how I can further escalate this unprofessional service, please advice, king price does not treat their customers fairly and my advice is if you looking for insurance rather pay a higher premium knowing that your service provider will deliver on their promise of doing what you pay them to do for you.