Worst Claims experience ever

It's been weeks since I logged a claim for my car being hit by hail storm. You have taken me from pillar to post saying the assessor will contact me, even went as far as sending an email that my claim will be cancelled if I don't take it to the assessor who's details I didn't even have. Till this day the assessor has not contacted it's almost a month. You guys just suck really, now I won't have a car during Christmas cause it will have to stay at the repair centre. After 8 claim free years with you King Price I must say this is bad service. Just fix my car so that I can get insurance else where.