Worst claiming experience

I am extremely disappointed with the handling of my claim by King Price.

I submitted a claim for water damaged kitchen cupboards. A assessor was sent out, but before the he had even submitted the assessment report, my claim was rejected.

I disputed the rejection and escalated the matter internally. With no response.

I was called again, then advised by a representative named Angus that:

* the plumbing portion was rejected, * the cupboard assessment was still outstanding, * and the claim remained open pending the assessor’s report.

After receiving no response to my dispute email, I contacted Angus again. I explained my frustration and was told the matter would be looked into and the claim reopened.

I have now received yet another rejection — this time with a completely generic list of causes including storms, hail, malicious damage, aircraft, falling trees, power surges, theft etc. None of these have anything to do with my claim.

To date:

* I still have not received proper clarity; * I have been given conflicting information by different staff members; * and it appears decisions are being made before all assessments are received and considered.

This process has been incredibly frustrating and unprofessional. This is the first time I have ever tried to claim through King Price.

I have sent an email to My Council to dispute this - but again, I know I will get no feedback AGAIN!!

If this matter is not resolved fairly and transparently, I will have no choice but to escalate the matter further.

King Price had no intention of ever paying me out to fix my kitchen cupboards.

Someone is not doing their job and just rejecting claims without ever getting the assessment from their own assigned assessors! Absolutely frustrating and very unfair!