WORST CLAIM PROCESS - HOME INSURANCE

On a Sunday evening, a severe hailstorm and heavy rain caused significant damage to my property. Water flooded into the garage through the roof, leading to electrical failures that affected the garage door, gate motor, lights, and electric fence. This situation created a security breach at my home, necessitating immediate attention from my insurance provider, King Price.

On Monday evening, after realizing the extent of the damage and the power failure, I contacted King Price to log a claim and report the emergency. Despite the urgency, I was informed the following day that there had been issues with reaching me, though this was the number they had previously used for all communications.

I called King Price to inquire about the lack of response. I was told my number was unreachable, which was puzzling since they had contacted me before on this number. The claim was registered, but only a building assessor was assigned, not an electrician, despite the electrical emergency I reported. I was told the assessor's turnaround time was 2 hours. However, by 8 PM, no assessor had arrived. I was promised an electrician would arrive first thing in the morning; however, there was no show. By 12 PM, after speaking with Thuli, I was assured the electrician would arrive in an hour and 30 minutes. Nearly two hours later, Patricia Mabela from Digicall informed me an assessor was scheduled for February 2nd, not immediately.

Kwanele from King Price Home Assist admitted a mistake—a plumber was logged instead of an electrician, despite the reported electrical emergency. When contacted, Steven from Designer Plus Dbn, the appointed electrician, stated he was unaware of the assignment. His unprofessional attitude suggested that King Price could appoint another service provider if I couldn't wait for him. My research into Designer Plus revealed questionable credibility, raising concerns about King Price's choice of service providers. The repeated delays, miscommunication, and unprofessional service raised concerns about my property's security and my family's safety. Thuli asked if I wanted to change service providers without assurance of a prompt resolution, prolonging the security breach for another night. The entire experience has been distressing. Given the deficient service and compromised safety, I am reconsidering my relationship with King Price Insurance. This incident has highlighted significant issues in King Price's emergency response and claim processing. The use of unreliable service providers and poor communication has not only delayed critical repairs but also jeopardized the security of my home and family. Immediate improvements in customer service and response protocols are necessary to restore trust and ensure client safety in future emergencies.

Anyone that wants to take up their Insurance policy is at their own risk. Terrible claims process, yet when they want you to take up they policy they will be nice and friendly and contact you a hundred times.