Worst Claim Experience Ever!

My experience has been terrible. Was in an accident that was clearly not my fault. I was bumped from the back during the day when my car had stopped on a red light. Followed all procedure, got a police report, witnesses and pictures. This happened Monday on the 24th of February. But today is the 9th of March and King Price hasn't fetched my car to fix it. I don't understand why it is taking so long. When I called the call centre, the agents rudely said i have to wait for the panel beaters they outsourced to attend my vehicle. And they didnt even give me an ETA. I asked a few of my friends if other insurances take this long and they were surprised. Instead the call centre told me to drive my car if its drivable even if there is a risk that something might happen to the car. Too quick to take the debit order but when someone in the accident they start giving you stories.