Worst Chrismas by far due to King Price

<p>On the 25 November 2016 my vehicle Audi Q5 was involved in an accident around the parameters of my home and my husband was the driver at the time of the accident. I took out a comprehensive cover with King Price insurance last year upon purchasing the vehicle, they came out tops as they were reasonable in price and the service was excellent. My husband is registered as the regurlar driver of the vehicle and was hit by a delivery Van that skipped a stop sign at a high speed, need I say my husband was driving on a one way busy road and had no stop sign/robot. The car was then towed by King Price tow service where the service was poor as they wanted to speak to him whilst in the ambulance and the lady was very rude, saying the car won't be authorised for towing if she can't speak to him. They did not keep me updated during the process, I had to contact them to find out what was happening. They assessed the car and it was a right off, they requested for Natis documents and settlement letter from my bank which I then provided. The claim was not attended to as they adviced that its the busiest time of the year for them, my question is if you know that December is very busy why not increase volumes to meet customer experience. A claim assessor Neemeesha Jogi was assigned whom then referred the claim to a senior assessor Mowbray, he then visited my workplace to conduct validations, he asked me questions like why is my husband registered as the regurlar driver of the vehicle?? I mean why was i not asked such question when i took out the cover, why now when our family is going through a difficult time that they impose such on me, nonetheless provided him with all the information he wanted and said that it will take till the end of the week (23/12/2016) to get the report and he will let me know. I received an email on 22/12/2016 to say he's checking up a couple of things and he will get back to me. This has been by far the worst Chrismas ever and i belived i wouldve wrapped things up by now. We are without a car for a month now. King Price is by far the worst insurance company, They are nice when you take up cover but when you got to claim, they treat you like a ********. I always had peace of mind knowing my vehicle was protected little did I know that King Price will ruin our holidays as we had to cancel our vacation. I've had people recommend Discovery as they have a hassle free claim process which takes a week, 2 at most. I am not a happy client and all I ask of you is to give me an outcome of my claim.</p>