SS
Sipho S

1 reviews | Active since Jul 2012

19 Oct 2021, 19:42

Worst and ********* insurer

I was involved in accident 9 August 2019 whereby I got clipped by another vehicle from the back and my car spun around damaging 2 other vehicles and on lodging a complaint with my insurer (King Price), my claim was rejected on two counts. Drunken driving and speeding to which the OMBUD struck off the being intoxicated charge and King Price hired an accident specialist (Mr. Botha) who provided a data reading from the car (Event Data Recorder) in support of my alleged reckless speed (192 km/h).I lodged a review with the OMBUD as I had gathered proof against the EDR report as a result that the EDR furnished by Mr. Botha is invalid (tampered with and format from the software has been converted to a different one).My interactions with the insurance company were quite restricted as they refused to provide me with information as they advised by email my interaction with them is limited to my cover contract. King Price and Mr. Botha have since refused to provide the actual readings from the car. The OMBUD ruled in favor of King Price even though the information used had been tampered with , doctored and the credentials of the person who pulled the report from the car were not furnished. The OMBUD further reinstates and /or makes mention of drunken driving which was struck off from their earlier ruling. I've made consults with other accident specialists who side my argument because of noted facts.

The extents to which these companies go to not settle claims is appalling and ********* as they go to extremes of fabricating/doctoring evidence.

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Replies (3)
King Price Insurance
King Price Insurance's reply20 Oct 2021, 10:55
Official
We’re really sorry that you’re unhappy. Unfortunately, we can’t respond to you while the matter is sitting with the Ombudsman – as this matter currently is. (It’s not a personal thing, it’s a legality.) 
SS
Sipho S's update20 Oct 2021, 12:06
Reviewer Update
Good day

The Ombud has ruled on this matter on October 6. Please check your emails and respond.
King Price Insurance
King Price Insurance's reply21 Oct 2021, 16:43
Official
The Ombud has responded to you and our stance remains unchanged. Should you wish to proceed further with the matter the Ombud has advised you how to.