1 reviews | Active since Jun 2012
Worse service ever experienced !!
<p>It has been 30 days since I submittted my claim and until now my claim has not been setteled. 2 weeks ago the assessor called me to inform me that the claim was approved and the payment to my finance house would be processed. I contacted my finance house and after 4 working days and then told me the payment did not reflect.</p> <p>I called King Price and was told that the payment was done on the 22nd August 2016 and they provided me a remittance advice which i sent to my finance house. the finance house tried locating the payment but could not find it. I was now not very impressed . on the 29th of August 2016 i called King Price to send me proof of payment and was given the run around. on the 31 st i called and was told that there was system issues which prevented them from processing payouts and that the payments will be re processesd that day. I called again this morning for proof of payment and was sent the remittance advice yet again. </p> <p> </p>
Hi Wayne
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that the payment was made to VW fianancial service on the 31/08/2016 , our sincerest apologies for any delay in this regard. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Wayne
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We note that the payment was made to VW fianancial service on the 31/08/2016 , our sincerest apologies for any delay in this regard. Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
