Worse insurance company ever!!! Stay away.

Phoned in on the 2nd of April to reduce my excess. Spoke to 2 different consultants which assured my that my premium was unaffected. On the 8th of my they try to debit my account for R2004.87 which was unsuccessful due to insufficient funds as I wasn't aware of any debit orders. I went to check my bank statements and noticed that there was no debit order for end of April. So I phone them and was told I need only a manager can help me. After a week(15th May) of waiting Remano got hold of me and told me they need to listen to the recordings and he will get back to me within 48 hours and as it was on a Friday he said it will be latest Tuesday. On 20 May I phoned him back, he told me that my policy has been handed over to Tracey to resolve. Got hold of Tracey which told me that there was a system error and the premium should have been R2004.87, she will send my policy to the ratings department to review and will get back to me. Later that day Tracey notified me that based on the ratings my premium has changed to R1700. Today they debit my account again with a amount of R2004.87! This is now also delaying my claim which I submitted on the 7th of May cause of your incompetency!!!