Worse claims experience ever!!!!!!!!!!!!!!!!!

I submitted a vehicle claim with King Price on the 27th February 2018 and have been giving the run around since the beginning. I asked King Prices claims liaison what were my options regarding the repairs to my vehicle once the claim was approved and I was told that I could either take it to King Prices approved panelbeater or my own preferred panelbeater or alternately I could get a cash payout in which case I would waive the warranty on the workmanship. I did alot of investigating and found a panelbeater I chose to go to. I spoke to the assessor once the claim was approved and he confirmed I could take the car to my preferred panelbeater and also the claims liaison also confirmed the same. First they stalled saying that I didn't disclose all my previous claims, then after listening to the sales call, the transcripts proved I did disclose all of my previous claims and they had no choice but to approve the claim. Then the claim was approved but I was contacted by the wrong panelbeater. After numerous attempts to get hold of the claims administrator (Elmarie Boshoff), she ignores my requests and simply emails me telling me I need to use King Prices preferred panelbeater. I asked her for evidence of where in my contract or terms and conditions does it state I am forced to use King Price's panelbeater and I have received no response. I also then asked for a cash payout instead and again I was told it will not be approved. I then asked for a list of approved panelbeaters and still received no response. I have never received such appalling service and I am highly frustrated and annoyed with King Price and the service I receive from their consultants. Elmarie Boshoff is rude and abrupt and unprofessional, she refuses to provide with me proof or evidence to substantiate why I am being forced to use their panelbeater. I even tried submitting a complaint on the link that was sent to me, which unfortunately doesn't work. When I mention to Elmarie Boshoff I was insured with Discovery Insure previously and always received professional and courteous feedback timeously, she simply responds saying "We are not Discovery Insure!". I requested to speak to a manager and to date I have received no phone calls and I have to constantly follow up every day with Elmarie Boshoff. Terrible service!