Worse Claims Experience

I am livid at the most horrible and unpleasant experience from King Price claims department. I have diligently been paying my warranty cover for a long time, but when it came time to do my first claim it was rejected on a technicality that just blows my mind.

There was an issue experienced with an engine component. I went through the process of having it checked out by a repair centre, getting a quote and acquiring the needed information to put through the claim (mind you that it was my very first time).

I was carless for a few days, and while waiting for a response from King Price I had to get the vehicle issue repaired.

I have received the worst possible service from them. The representative claimed that it’s rejected because the component wasn’t covered under the warranty, then she has to constantly go back to a supervisor. Then it turns out that the component was an indeed covered but then the fight became about the fact that the vehicle was repaired before approval (which I gave detailed explanations about and it was my very first claim) and then they focused on the service history. I provided evidence of every service/work done which was stamped in the service book, plus every single invoice for the work done. However, the agent claimed that because there wasn’t an oil change in 2022 that the claim is rejected! I done an oil change in 2021 and 2023 - during COVID the vehicle wasn’t driven much.

Are you kidding me? Every time the vehicle service light came on I took it for a service. To be rejected for this reason is honestly pathetic.

Way to go for a 24-48 turnaround time when I been waiting for final feedback for over a week!

King Price is happy to debit your account monthly, but don’t you dare embark on a claim journey then they will try their utmost best to reject a valid claim and fail you on a technicality.

Please be careful and do your homework when taking out a warranty cover for your vehicle. They really look at ways to reject your claim and really don’t treat you like a valued customer that has been with them for years!

Pathetic King Price. Disappointed.