Worse and Worse

Guys assist here... My situation is I have a claim which I lodge and KP is playing games with me. They wanted to access information with my network provider which I gave them that authority to access such information. Their (KP) response is the network provider could not give such because the number I am using its not registered on my name.

However am using it. They want such information to access beacon and items billing on the day of accident from 1am to 7am.

On my policy document I used the number not at one stage did KP said I must produce proof that the number I gave them it's mine. Only now they want me to produce proof as I said they calling me and sending text on same number which all such correspondence come to me not to someone else. Network provider is saying numbers are being redistributed.

Further back they only responded on my concerned after they've asked someone to contact me. The investigator has sent an email which state I must get such information for them (beacon & itemized billing) and I've been given until Friday 03rd or they'll reject my claim.

What's really disturbing is, according to the email sent...." after numerous attempt for them to get such information I have failed to comply" . My communaction an all this I was sent a email with forms I had to fill and send them back which I did BUT now they said I have failed.

Pathetic indeed.