AB
Andy B

1 reviews | Active since Nov 2021

20 Apr 2023, 13:05

Windscreen replacement

Just need to know why KP doesn't want to replace my vehicles windscreen with a Ford one, this vehicle is still under warranty with Ford. I must accept a generic one and this is not on for me.

0
Replies (4)
King Price Insurance
King Price Insurance's reply20 Apr 2023, 14:24
Official
Alternative glass is not inferior to branded glass. All glass manufactured for the use as windscreens must be SABS approved and both branded and alternative glass are subject to the very same SABS standard and tests. Alternative glass merely comes at a much better rate than that of the branded alternative. Alternative glass is accepted as a preferred replacement within the insurance industry, as there is no difference in the quality of the glass. There are instances in which we will consider installing branded glass, but there must be clear merit in this decision. Mostly this will be if the warranty of your vehicle will be effected. If your vehicle is under warranty King Price will require a letter from the manufacturer that confirms that the installation of a non-branded Glass will void your warranty.
AB
Andy B's update20 Apr 2023, 14:35
Reviewer Update
Thanks for the reply, one more question if the glass are the same why the price difference, furthermore what influence will this have if I want to sell this vehicle in the future
King Price Insurance
King Price Insurance's reply20 Apr 2023, 14:52
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
AB
Andy B's update20 Apr 2023, 15:15
Reviewer Update
I am not unhappy, just disappointed, but I don't have time to wait, for the replacement