Windscreen claim

Good morning, I am writing this complaint letter against my insurance agent Chris du Plessis . My car was recently involved in a car accident, and King Price finalized my claim. However after the repairs has been completed I realized that my windscreen was cracked as a result of the accident. I then reported the matter to the Repairer who then advised that my insurance never authorise repairing my windscreen. I then spoke to Maletsatsi Makoanyane about my query, she then referred the matter to Chris du Plessis. I spoke to Chris regarding my windscreen claim and he requested me to send him the pictures of my windscreen on the 13 Sept 2018. Ever since that day I have not received any feedback regarding my claim. I request you kindly look into the matter and settle my claim at the earliest. Thank you.