JM
Julie M

1 reviews | Active since Jan 2013

07 Mar 2017, 16:25

Will not return money

<p>When I was shopping around for new insurance King Price went above and beyond to get me on the phone. The salesman was charming and friendly and offered me a good quote. When I called to cancel my current insurance they offered me R200 less than King Price, so I asked them not to deduct the registration fee and first month's payment as I wished to remain with my company. King Price did not respect my wishes and deducted close to R1000 from my account and now I cannot seem to get anyone in the company to assist me in getting it returned. Extremely frustrating!</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply09 Mar 2017, 10:45
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

Our retentions department was in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court