Why pay for roadside assistance

Hi, yesterday my car broke down in a dangerous area in Gauteng. I called your call center at 18:06 and was assured that someone would Come out soon. Well a tow truck came out without the proper equipment and told us they could not help us. We then called again at 19:00 and were told that someone would come with police/security to wait till a new service provider came. At about 19:30 a local passed us and informed us that someone broke down last week and the lady was ***** so we need to go to a nearby garage. We walked to a garage and called the contact center again telling them out where a outs. At 20:15 we made another call and still there was nothing. Finally someone came through. However the driver was a horrid driver and upon returning the car home, he knocked down my electric gate. I called the call center for a manager and was told someone would call me within the half hour. Well an entire evening and morning and still no response from the said manager. Disgusted by this treatment