WHY IS SO DIFFICULT TO CANCEL A POLICY?

What horrible service. Trying to cancel the policy. Was called by a staff member on 30 Dec, told them I wanted to cancel & they said they would escalate to a manager to call me back. I was just called by them again, and had to explain the situation a second time. This agent transfer me to a manager(TK) who I then had to explain the situation to once again! I had to tell her FOUR times ~ JUST CANCEL THE POLICY BECAUSE I DON'T WANT ANY DEDUCTIONS TO COME OFF. Persistant and annoying, I was forced to end the call.